Privacy Policy for HeroHounds
Effective Date: 29 December 2025
Last Updated: 29 December 2025
Website: https://herohounds.co.za
Mobile App: HeroHounds – Online Store
1. Introduction
HeroHounds respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and mobile app (together referred to as the “Services”).
By using our Services, you agree to this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
We collect personal information when you:
- Create an account
- Place an order
- Contact us
- Subscribe to emails or promotions
This may include:
- Name and surname
- Email address
- Phone number
- Delivery and billing address
- Order information
Payment details are processed securely by third-party payment providers and are not stored by HeroHounds.
2.2 Information Collected Automatically
When you use our Services, we may collect:
- IP address
- Device type and operating system
- App and website usage data
- Cookies and similar technologies
3. How We Use Your Information
We use your information to:
- Process and deliver orders
- Manage your account
- Communicate about orders and support
- Send promotions and updates (with consent)
- Improve our website and mobile app
- Prevent fraud and misuse
4. Sharing Your Information
We may share your information with:
- Payment processors
- Courier and delivery partners
- Hosting, analytics, and technical service providers
- Legal authorities when required
We do not sell your personal information.
5. Cookies
We use cookies to:
- Improve website performance
- Remember your preferences
- Analyse traffic and usage
You can disable cookies in your browser settings, but some features may not function correctly.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information. While we strive to use commercially acceptable means to protect your data, no system can be guaranteed 100% secure.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil orders
- Meet legal, accounting, and regulatory requirements
- Resolve disputes
8. Your Rights
You have the right to:
- Access your personal information
- Request corrections
- Request deletion where legally permitted
- Withdraw consent for marketing communications
Requests can be sent to woof@herohounds.co.za.
9. POPIA Compliance (South Africa)
HeroHounds complies with the Protection of Personal Information Act (POPIA). You may request access to, correction of, or deletion of your personal information in accordance with POPIA.
10. Google Play Data Safety Disclosure
To comply with Google Play’s Data Safety requirements, we disclose the following for the HeroHounds – Online Store mobile app:
Data Collected
The app may collect:
- Name
- Email address
- Phone number
- Delivery and billing address
- Purchase history
- Device and usage data (such as IP address and app interactions)
Purpose of Data Collection
Data is collected to:
- Create and manage user accounts
- Process orders and payments
- Deliver products
- Provide customer support
- Improve app functionality and performance
- Prevent fraud and misuse
Data Sharing
Limited data may be shared with trusted third parties, including:
- Payment processors
- Delivery partners
- Hosting and analytics providers
Data is shared only for service delivery, legal compliance, or operational needs.
Data Security
- Data is encrypted during transmission
- Access to personal data is restricted
- Industry-standard security measures are applied
Data Deletion
Users may request deletion of their personal data by contacting:
📧 woof@herohounds.co.za
Some information may be retained where required by law.
Children
The app is not intended for children under 13, and no children’s data is knowingly collected.
11. Children’s Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
12. Third-Party Links
Our website or app may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and app with an updated date.
14. Contact Us
If you have questions about this Privacy Policy or your personal information, contact us at:
HeroHounds
📧 Email: woof@herohounds.co.za
🌐 Website: https://herohounds.co.za
